How to check DNC registration for contacts in Fello

Learn how to check whether contacts are registered for DNC by automatically enriching their data in Fello.

You can use Fello to check if your contacts are registered on the National Do Not Call (DNC) Registry. This can help you avoid unwanted violations and align your outreach efforts accordingly.

Here’s how to do this:

Click on your profile and select Settings.
Go to the Data Enrichment tab.
Click Enable near Do Not Call (DNC) Verification.

🗒️ Note: DNC verification is powered by credits. 1 credit is consumed for every 3 contacts that are checked against the DNC registry. Learn more about credits.

Click Enable.

Now, your contacts with valid phone numbers will start being checked against the DNC registry. It may take 24-48 hours to see initial results after enabling. The DNC status for contacts will continuously be updated over time as new data becomes available.

To check the DNC status of a contact:

Go to the Contacts module.
Check the phone icon next to a contact.

You can quickly identify if a contact has registered on DNC or not with the green or red dot that's displayed over this icon.
- Green Dot: The contact has not registered on DNC.
- Red Dot: The contact has registered on DNC.
- No Dot: The contact has an invalid phone number, or hasn't been checked for DNC registration yet.

💡 Tip: You can search for contacts by applying filters based on DNC registration. You can do this by clicking on the filter icon and searching for "DNC Verification Status".

To turn off DNC verification:

Go to Profile > Settings > Data Enrichment.
Click Disable near Do Not Call (DNC) Verification.
Confirm your choice in the pop up that appears.

Now, you will not be able to check if new contacts are registered on DNC. The DNC verification for existing contacts will still be visible, but will stop being updated with the latest information.