Managing your Contacts
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      3. Managing your Contacts

      How to change the assigned agent of multiple contacts

      You can change the assigned agent of multiple contacts at once so that the correct agent will be notified of all contact activity.

      Step 1: 

      Go to the Contacts tab and select the contacts you want to change the assigned agent for by clicking the boxes on the left side.

      Screen Shot 2022-12-15 at 5.33.49 PM

      Step 2: 

      Click Change Agent on the top right.

      Screen Shot 2022-12-15 at 5.35.57 PM

      Step 3: 

      Choose the new agent from the dropdown menu and Save.

      All selected contacts will now be assigned to the agent that you chose.

       

      To learn how to change the assigned agent of a single contact, check out this article.