Where do replies to Engage emails go?

Engage email replies go directly to the inbox of the contact's assigned agent.

If the contact that replies is not assigned to an agent in Fello Connect, the reply will go to the email address in your Account Signature. This is typically a team's shared inbox.

To learn how to view or edit the email in your account signature, check out this article.

To learn how to view or change the assigned agent of a contact, check out this article.