1. Help Center
  2. Platform Basics
  3. Understanding your Dashboard

How to view Callback Requests

A contact can request a Callback from an agent through their Home Value Dashboard.

Callback Requests can be viewed on the right side of the Home page on your Fello Connect Dashboard.Screen Shot 2022-12-16 at 2.37.11 PM

Click on the number of Callback Requests to view contact details, how the request was submitted, and the assigned agent (if applicable).

Screen Shot 2022-12-16 at 2.34.30 PMYou can also view Callback Requests and details in the Contacts tab by selecting the Callback Requests filter.

Screen Shot 2022-12-14 at 3.24.56 PM

An email notification will also be sent to the assigned agent with Callback Request form details.

Screen Shot 2022-12-16 at 9.08.36 AM

There are two ways a seller Callback is triggered:

#1: A contact can click Contact in the agent profile on their Home Value Dashboard.

Screen Shot 2022-12-16 at 9.10.54 AM

A contact can also click Seems Incorrect? Contact Me if their home details are not accurate.

Screen Shot 2022-12-16 at 9.35.25 AMIn both cases, the contact can enter their name, phone number, and a brief message for the agent. The reason for contacting an agent may vary, so it is important to respond accordingly.

Screen Shot 2022-12-14 at 5.36.31 PM

#2: A contact can also submit a CMA request in their Home Value Dashboard.

Click Get a Professional Valuation, submit contact details, and then click Send Message. 

Screen Shot 2022-12-16 at 9.14.43 AM

Screen Shot 2022-12-14 at 3.40.14 PM

A contact can also click How We Calculate Our Estimate and click Get a Professional Valuation.

Screen Shot 2022-12-16 at 9.19.09 AM Screen Shot 2022-12-16 at 9.26.10 AM

Check out this article for more information on how to view CMA requests.